FAQ

Our guests will of course receive a booking confirmation by email. Please note that we do not send you a separate booking confirmation. You can view all of your current bookings on the A-ROSA Extranet after logging in via the agency sign in under the bookings and agency history tab.

There is no transaction fee for payment by credit card.

Of course! "A-ROSA Premium All-Inclusive" requests may be added to a waiting list.

Please send your request via email to service@a-rosa.com or international.groups@a-rosa.com. A-ROSA will contact you immediately if a suitable cabin becomes available again.

The travel date may be changed once free of charge in the “Premium All-inclusive” rate up to 30 days before departure.

• For each additional change € 25 per person will be charged.
• Changing a booking from A-ROSA Premium All-Inclusive to A-ROSA Basic Full Board will no longer be possible from 2024.
• € 200 per person will be charged if a change of booking is made within an “A-ROSA Basic” booking

Changes to bookings made 29 days or less prior to departure can only be made by cancelling the contract under the existing conditions and making a new booking. Cancellation fees are listed under the “What are the cancellation fees?” question.

A-ROSA gift vouchers are a great gift idea. For example, you can gift a voucher (worth at least € 50) for the next A-ROSA cruise, for a terranova bike package or for excursions on board. You can also make the day of your loved ones on board by ordering a cabin greeting or an onboard credit. You can find more information on the Cabin Greetings here.

We recommend one of the following travel insurance policies for our cruises in cooperation with HanseMerkur:

•A-ROSA Travel Insurance

•A-ROSA River Cruise Protection

•A-ROSA Rhine River Cruise Protection

The indication of the requested data is mandatory for the proper functioning of customs, port and border procedures. We kindly ask foreign citizens to inform themselves about valid entry requirements at their consulate. A valid passport is mandatory.

Your customers should enter their data online at least 4 weeks prior to departure here. This data will be passed on to the ship and the authorities of the ports of call.

The final payment is due 30 days prior to departure. Please note that you will not receive a separate request for payment for this final payment.

For the substitution of a passenger an additional fee of € 50 per person will be charged for the cruise only. Costs arising from the substitution of any additional services that may have been booked (flights etc.) will be charged in full to the person making the booking.

A-ROSA offers the following discounts:

• Super Early Booking Discount for “Premium All-inclusive” bookings
• Early Booking Discount for “Premium All-inclusive” booking
• Children 15 years old and under travel for free*
• Group discount for groups of 6 people and more
• 10 % combo cruise discount on the cruise portion for combination bookings (at least 2 consecutive cruises)
• Special and limited-time promotions and offers

The Super Early Booking or Early Booking Discounts are only valid for Premium All-inclusive full-paying passengers for selected dates.

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The currency on board is Euro. During the cruise, you can use your cabin key card as an onboard credit card. At the end of the cruise, you can choose to pay your final bill either in cash (Euro) or with the following credit cards: American Express, Mastercard or VISA. When paying by credit card, please remember that you will need your personal PIN code. Our shore excursions will be charged to your onboard account.

After conclusion of the contract, an initial payment amounting to 25% of the travel price shall be due. Travel insurance, if taken out, must be fully paid at this time.

a) Standard rate for “A-ROSA Premium All-Inclusive” bookings

• up to 31 days before departure 25 %
• 30 days or less before departure 40 %
• 24 days or less before departure 50 %
• 17 days or less before departure 60 %
• 10 days or less before departure 80 %
• 3 days before departure until the day of departure or cancellation on the day of arrival or no-show 90 %

If a partial cancellation is made for a child up to 15 years of age who is travelling free of charge in the company of at least one responsible adult and is accommodated in a double cabin, A-ROSA Flussschiff GmbH will charge a processing fee of € 200.

b) Special rates for "A-ROSA Basic Full Board" bookings

• up to 31 days before departure 35 %
• 30 days or fewer before departure 50 %
• 24 days or fewer before departure 60 %
• 17 days or fewer before departure 75 %
• 10 days or fewer before departure 85 %
• 3 days before departure until the day of departure or no-show 90 %

More information

As a travel agent or tour operator with a homepage, you have the possibility to offer a direct link to our online booking. All bookings are then made directly with your agency number, on which you will of course receive your commission.

Please contact us to discuss the different possibilities: international.sales@a-rosa.com

Die A-ROSA Reise buchen Sie ganz bequem über Ihr CRS-System oder unsere Extranet-Buchungsmaschine. Eine Buchungsanleitung finden Sie hier. Bei Schwierigkeiten oder Fragen können Sie gern das A-ROSA Service-Center unter Tel. +49 381 202 6001 oder per E-Mail an reisebuero@a-rosa.com kontaktieren. Das A-ROSA Service-Center Team ist für Sie von Mo – Fr von 9 – 20 Uhr und Sa, So und an Feiertagen von 9 – 18 Uhr erreichbar.

a) Standard rate for “A-ROSA Premium All-Inclusive” bookings

• up to 31 days before departure 25 %
• 30 days or less before departure 40 %
• 24 days or less before departure 50 %
• 17 days or less before departure 60 %
• 10 days or less before departure 80 %
• 3 days before departure until the day of departure or cancellation on the day of arrival or no-show 90 %

If a partial cancellation is made for a child up to 15 years of age who is travelling free of charge in the company of at least one responsible adult and is accommodated in a double cabin, A-ROSA Flussschiff GmbH will charge a processing fee of € 200.

b) Special rates for "A-ROSA Basic Full Board" bookings

• up to 31 days before departure 35 %
• 30 days or fewer before departure 50 %
• 24 days or fewer before departure 60 %
• 17 days or fewer before departure 75 %
• 10 days or fewer before departure 85 %
• 3 days before departure until the day of departure or no-show 90 %

More information

We are pleased to offer our customers the option of a pre- and/or post-stay at one of our partner hotels. More information can be found here. For cruises on the Douro, Seine and Rhône, we also offer full 3-day pre- and/or post-cruise packages. For more information on our pre- and post-cruise packages, please see our website.

SHIP’S MANIFEST

If your customers have not yet entered their data online, please kindly remind them to enter it before the start of their cruise. The ship’s manifest is a mandatory document for each passenger, when travelling on water.

PASSPORT / IDENTITY CARD

For German citizens the following applies: identity card or passport. We kindly ask all other guests to check with their embassy. Valid identification papers are requested. We recommend guests travel with a passport.

CRUISE VOUCHER

A -ROSA LUGGAGE TAGS

Please fill in the luggage tag completely and legibly and attach it to your luggage. If you do not have luggage tags, please do not hesitate to contact us and we will gladly send these to you.

CREDIT CARD AND CASH

The on-board currency is Euro. During the trip, use your cabin card as your own credit card. At the end of the journey you can pay your final account in cash, with EC card (except Douro) or with the following credit cards: MasterCard, VISA, American Express. When paying by credit card or EC/Maestro card, you will need your PIN code. Please make sure that you have your personal PIN code with you. The booking of shore excursions will be billed to your cabin account.

PERSONAL ITEMS

Please remind your customers to carry a sufficient supply of medicaments and possibly a second pair of glasses, as well as insect repellent and sunscreen.

The A-ROSA ships do not have wheelchair-accessible cabins and there are no passenger lifts on board except on A-ROSA ALVA, A-ROSA SENA, A-ROSA ALEA and A-ROSA CLEA. Only A-ROSA ALVA, A-ROSA ALEA and A-ROSA CLEA have a lift between deck 1 and deck 3 and A-ROSA SENA between deck 1 and 4. The sun deck, however, can only be reached by stairs, which can result in restrictions. On our Rhine ships A-ROSA AQUA and A-ROSA BRAVA, as well as on the Seine ship A-ROSA VIVA, there is cabin no. 224, which is suitable for persons with reduced mobility. The A-ROSA SENA also has cabins that are suitable for persons with restricted mobility. However, we cannot guarantee the assignment of this cabin when booking the Basic fare.

For your cruise on an A-ROSA ship, we are offering the TEFRA Travel Logistics luggage service up to 4 business days before departure to the ports of Cologne and Engelhartszell (Passau) and up to 7 business days before departure to the ports of Paris and Lyon.

All further information can be found on the luggage service flyer, which you will receive with your travel documents.

On our ships A-ROSA AQUA, A-ROSA FLORA and A-ROSA BRAVA as well as on A-ROSA SILVA and A-ROSA VIVA there are 2 connecting cabins on each deck, which are very suitable for families with children. The A-ROSA SENA has cabins with connecting doors on deck 3.

Cabins with connecting doors on the Rhine:

A-ROSA SENA

318 & 320, 319 & 321
322 & 324, 323 & 325
326 & 328, 327 & 329
334 & 336, 335 & 337
338 & 340, 339 & 341

A-ROSA SILVA

Deck 1: 126 & 128
Deck 2: 228 & 230
Deck 3: 326 & 328

A-ROSA FLORA

Deck 1: 120 & 122
Deck 2: 228 & 230
Deck 3: 322 & 324

A-ROSA AQUA

Deck 1: 106 & 108
Deck 2: 202 & 204
Deck 3: 302 & 304

A-ROSA BRAVA

Deck 1: 106 & 108
Deck 2: 202 & 204
Deck 3: 302 & 304

Cabins with connecting doors on the Seine:

A-ROSA VIVA

Deck 1: 106 & 108
Deck 2: 202 & 204
Deck 3: 302 & 304

Cabins with connecting doors on the Danube:

A-ROSA FLORA

Deck 1: 120 & 122
Deck 2: 228 & 230
Deck 3: 322 & 324

We attach great importance to our customers’ physical well-being and want to meet their needs in the best way possible. Please contact the A-ROSA Service Center prior to your departure, at +49 381 202 6001 or via e-mail: service@a-rosa.com and give us details about any intolerances and dietary requirements. In addition, please ask your customers to contact the reception after their arrival to make an appointment with the chef in order to accommodate the individual needs. We can then assure that you are only offered food that you can enjoy carefree.

Pregnant women are always welcome on board.

Yes, they may bring their mobility aid on board, please notify the A-ROSA Service Center (service@a-rosa.com) prior to departure and send them all the information about the size and weight of the wheelchair or mobility aid. Please wait for their approval. A rental of wheelchairs is not possible on board. There are no elevators available on board the A-ROSA cruise ships; your customers must be able to take the stairs.

The indication of the requested data is mandatory for the proper functioning of customs, port and border procedures. We kindly ask foreign citizens to inform themselves about valid entry requirements at their consulate. A valid passport is mandatory.

Your customers should enter their data online at least 4 weeks prior to departure here. This data will be passed on to the ship and the authorities of the ports of call.

For “Premium All-Inclusive” bookings, our guests have the option of choosing their own cabin (subject to availability). The desired cabin number will then be shown on their booking confirmation and later on in the travel information. If our guests opt for A-ROSA Basic, we will only inform them of the cabin number when they check in on board.

A-ROSA travel information will be sent out after full payment is received, but no earlier than three weeks before departure. They contain details of the necessary travel preparations, possible excursions, arrival and departure, and other information about the upcoming cruise.

Weapons, explosives, fireworks, acids, dangerous chemicals and flammable substances of any kind, as well as irons, candles and heating devices (e.g. hair dryers, hair straighteners, curling irons, etc.) are not permitted on board. It is also forbidden to bring on board drugs and medical equipment that does not meet the technical requirements. In the event of non-compliance, passengers may be denied boarding without compensation.

It is not possible to take bicycles, children's bicycles and e-scooters on board.

The entrainment of medical oxygen containers may not exceed a total of 60 litres and is permitted only after the containers are registered prior to the cruise. Please send us the technical sheet of the device or the oxygen cylinders in advance to service@a-rosa.com.

Important: Please wait for our confirmation and the authorisation of the medical device. Rental of breathing apparatuses is not possible on board. Medical devices that do not meet the technical requirements or the safety regulations of the ship are not allowed on board.

Special vaccinations are not required. Children should have the age appropriate vaccinations according to immunisation schedule. Tetanus / Polio / Diphtheria: If the vaccination is older than 10 years, a booster injection is recommended. This also applies to hepatitis A vaccination. Please also think of an effective protection for the prevention and treatment of insect bites (especially in the Danube Delta) and a sunscreen with a high SPF.

Please make sure to bring an identity document (identity card or passport), which is valid in the period during the trip. We recommend that you also carry a photocopy of your identity papers in your luggage.

Citizens of other countries should contact their relevant consulates about any visas or other entry documents that may be required.

For European citizens: identity card or passport. Please ensure that you have a valid form of identification (identity card or passport) for the duration of your trip. We also recommend that you carry a photocopy of your identity document with you. For citizens of other countries, please contact the relevant consulate. Children travelling with you must have their own identity document.

The Tefra baggage service can be booked via the German toll-free hotline 0800-500 2352. The charge for the luggage service varies depending on the arrival and departure arrangements. Details can be found on the luggage service flyer in your travel documents. The luggage service can conveniently be paid for on board the ship via your personal on-board account. For your departure, the luggage service can be booked directly on board the ship.

For protection against insects, an insect screen in the form of a roller blind/sliding element is usually attached to the outside of the balcony door. When operating the roller blind, please ensure you exert equal force distribution in order to prevent it from getting stuck. It can be locked at the bottom.

Yes, the water on board is of drinking quality.

The windows and balcony doors of the suites and the cabins with Juliette balconies can be opened, all other cabins do not feature a window which can be opened. However, all cabins have windows and are therefore outside cabins. The A-ROSA ALVA has cabins with lowerable panorama windows on deck 2 and deck 3.

Guests are mostly from Germany, Great Britain, Italy, Spain, Israel and the United States. The on-board language on the A-ROSA ships are German and English.

Full Board Plus includes an extensive breakfast, lunch buffet , dinner buffet, an embarkation snack and a tea and coffee hour. Many cruises also include seasonal extras such as sandwiches or midnight snacks.

A variety of high-quality beverages are already included in a “Premium All-Inclusive” booking:

Tea, coffee and coffee specialties, soft drinks, beer, sparkling wine, a selection of wines, cocktails and long drinks. Excluded are specialties subject to surcharge and champagne. Get an impression of our beverage variety with our A-ROSA Menu Example.

In case of emergency, the lifejackets can be found in the closet of every cabin.

Customers are welcome to bring their own bedding. Please contact the A-ROSA Service Center prior to the departure if your customers wish to do so in order to inform the ship’s management. On most ships, there is also hypoallergenic bedding available. If this is required, please also contact the A-ROSA Service Center by e-mail: service@a-rosa.com

Yes, there are baby beds available on board the A-ROSA cruise ships. On board the A-ROSA ALVA, A-ROSA ALEA and A-ROSA CLEA, the addition of a baby cot is only possible in the suites. To ensure availability, please contact the A-ROSA Service Center by e-mail or by telephone: service@a-rosa.com / +49 381 2026001

There is a small shop on board all A-ROSA cruise ships. There you will find a selection from our exclusive A-ROSA collection: films, cosmetics, everyday commodities and souvenirs. The opening hours can be found in the daily programme.

On the sun deck you will find deck chairs and a sun canopy. In the interest of all passengers, please do not reserve deck chairs. Woolen blankets for cooler weather on deck can be found in your cabin.

Our "Premium All-inclusive" guests will find bathrobes in their cabins upon arrival. "Basic" guests may receive bathrobes upon request from cabin stewardess or at the reception.

The ships of the A-ROSA fleet are equipped with a modern GSM telephone system which enables your customers to make phone calls worldwide via direct dialling. Your customers will find information on the valid fees at the reception or in the On-board onboard ABCs in their cabin.

Like the entire ship, your cabin has air conditioning as well. The cabin temperature can be adjusted individually. When you open the balcony door, the air circulation unit is automatically switched off.

Laundry bags and order slips for our laundry service are located in the wardrobe. Payment is made via your on-board account.

The A-ROSA fleet (except A-ROSA ALVA, A-ROSA CLEA and A-ROSA ALEA) is equipped with e-bikes. These are used for our bike excursions. The e-bikes can be hired at selected times for your own explorations. For more information on availability and times, please contact the reception on board.

Only the suites of the A-ROSA FLORA, A-ROSA SENA and A-ROSA SILVA have a minibar. On board the A-ROSA ALEA and A-ROSA CLEA all cabine have a minibar. For storing refrigerated medication, please contact the reception. The employees will store the medicines properly. The reception is open 24/7, access to the medicines is available at any time.

On board the A-ROSA ships, you have the option to connect to the Internet using our Wi-Fi. For more information on availability, conditions of use and the incurred costs, please ask at the reception. Premium All-inclusive guests may use the Internet free-of-charge in accordance with the conditions of use.

Unfortunatley, money exchange is not possible on board. However, bureau de change can be found in the direct vicinity of most of our docking locations.

Unfortunately, it is not possible for guests to bring their own bicycles on board. However, your customers can take part in our A-ROSA biking excursions. The SPA-ROSA Team will happily inform your customers about the possibility of biking excursions.

Our bestseller "A-ROSA Premium All-inclusive" leaves nothing to be desired, as many services are already included. However, some onboard services may be subject to additional charges. These include shore excursions, spa treatments, purchases in the onboard shop, Wine & Dine menus, laundry service, as well as other premium beverages, such as fine wines and champagne for example

The A-ROSA fleet (except A-ROSA ALVA, A-ROSA ALEA and A-ROSA CLEA) is equipped with e-bikes. These are used for our bike excursions. The e-bikes can be hired at selected times for your own explorations. For more information on availability and times, please contact reception on board.

Incoming calls are forwarded by reception to the cabin your customer has booked. Incoming and outgoing roaming charges are automatically billed to their onboard account.

On board and during the shore excursions, you can wear what you like. The dress code is comfortable and casual. Please remember to bring warmer clothes for the evenings out on deck. For the shore excursions, we recommend you bring sturdy shoes. In the restaurants, swimwear or shorts are not appropriate for dinner.

Animals are not permitted on board the A-ROSA vessels.

On A-ROSA AQUA, A-ROSA VIVA and A-ROSA BRAVA there is a heated whirlpool in the spa area on Deck 3. On A-ROSA ALEA and A-ROSA CLEA there is a heated whirlpool on the sun deck. On all other A-ROSA ships you will find a heated swimming pool on the sun deck. On A-ROSA SENA there is both a whirlpool in the SPA-ROSA and a swimming pool with its own kids’ pool on the sun deck. Bath towels are provided in your cabin.

In the EU, guests can leave the ship as soon as we dock. In non-EU countries, we have to wait for the permission of the local authorities. We request that all guests are back on board no later than 30 minutes before we sail away. The docking times may change at short notice. Please ask your customers to pay close attention to announcements and information in the daily programme.

Weapons, explosives, fireworks, acids, dangerous chemicals and flammable substances of any kind, as well as irons, candles and heating devices (e.g. hair dryers, hair straighteners, curling irons, etc.) are not permitted on board. It is also forbidden to bring on board drugs and medical equipment that does not meet the technical requirements. In the event of non-compliance, passengers may be denied boarding without compensation.

It is not possible to take bicycles, children's bicycles and e-scooters on board.

On A-ROSA SENA and A-ROSA FLORA we have family cabins with plenty of space. On our A-ROSA SENA there are also cabins with connecting doors on Deck 3. On our ships A-ROSA AQUA, FLORA, BRAVA, SILVA and VIVA there are 2 cabins with connecting doors on each deck, which are suitable for families with children. Please contact the A-ROSA Service Center for the exact cabin numbers at +49 381 202 6001.

The languages on board are English and German. All information, such as the daily programmes, notices and menus, etc. are available in both languages.

“Premium All-inclusive” customers who book a Junior or Balcony Suite can expect the following additional services free of charge:

• Check-in and personal welcome on board as early as 12:00
• Chilled welcome champagne
• Suite cocktail with the ship’s officers
• Room service (07:00 - 22:00) & free use of the mini-bar
• Fresh flowers and small fruit basket that are replenished daily
• Additional cabin items and high-quality brand-name toiletries
• Laundry and ironing service and butler service

Public and automated announcements can be heard on deck and in the cabins and primarily inform guests of outings on land and important programme points. Announcements are in English and German. No announcements will be made in the cabin before 8:00 or after 22:00, except in the event of an emergency. Announcements concerning the landscape passing by are made via App.

The currency used on board is the Euro. During the cruise, you can use your cabin card as your on-board credit card. At the end of the cruise, you can settle your final bill in cash, by EC card (except Douro) or with the following credit cards: MasterCard, VISA, American Express. When paying by credit card or debit/maestro card, you will need your PIN code. Please make sure that you have your personal PIN code with you. Shore excursion bookings will be charged to your cabin account.

If our guests are satisfied, our staff are happy to receive a tip in recognition of their service. We do not specify the amount of the tip as it is at the discretion of the individual. A tip box for the entire crew is available at reception at the end of the cruise.

The reception is open around the clock and is pleased to assist you with any questions or requests.

All cabins are equipped with the following modern facilities: shower, vacuum toilet, telephone, hair dryer, towels, satellite TV, safety deposit box with individually adjustable numerical combination and individually controlled air conditioning. All cabins are non-smoking cabins.
We do not offer any twin beds, with the exception of cabin category S.
Please note that the beds cannot be separated, they consist of one frame with two mattresses, two blankets and two pillows

More information.

The carriage of battery-powered means of transport on board is prohibited. This applies, for example, to electric scooters, hoverboards, mini Segways, Solowheels and e-bikes. This regulation applies regardless of the power of the battery. The reason for this is safety aspects, such as ensuring clear escape and traffic routes and avoiding the risk of fire on board.

The carriage of battery-powered means of transport on board is prohibited. This applies, for example, to electric scooters, hoverboards, mini Segways, Solowheels and e-bikes. This regulation applies regardless of the power of the battery. The reason for this is safety aspects, such as ensuring clear escape and traffic routes and avoiding the risk of fire on board.

We are pleased to offer our customers the option of a pre- and/or post-stay at one of our partner hotels. More information can be found here. For cruises on the Douro, Seine and Rhône, we also offer full 3-day pre- and/or post-cruise packages. For more information on our pre- and post-cruise packages, please see our website.

Yes, we reward customers with a loyalty bonus of up to € 300 per referred cabin, depending on the duration of the cruise. Please contact us (international.sales@a-rosa.com) for further details.

A-ROSA gift vouchers are a great gift idea. For example, you can gift a voucher (worth at least € 50) for the next A-ROSA cruise, for a terranova bike package or for excursions on board. You can also make the day of your loved ones on board by ordering a cabin greeting or an onboard credit. You can find more information on the Cabin Greetings here.

If your customer has forgotten personal belongings on board, please contact the A-ROSA Service Center via email: service@a-rosa.com. It is important to send us a detailed description of the lost object, the date of travel, cruise ship and your cabin. The A-ROSA Service Center will contact you shortly.

We are pleased that you like our melody. The A-ROSA song "Following My Heart" is sung by Jane Comerford. Unfortunately, the song cannot be purchased due to legal reasons.

The A-ROSA Sales Newsletter keeps you up-to-date on special promotions, news and events. To register, please simply send us an email and we will add you to our newsletter distribution list:

international.sales@a-rosa.com

 

You are welcome to register for the sales newsletter. It is published every Tuesday and Thursday and is sent to your e-mail address. You can register for the sales newsletter online on our website.

A-ROSA gift vouchers are a great gift idea. For example, you can gift a voucher (worth at least € 50) for the next A-ROSA cruise, for a terranova bike package or for excursions on board. You can also make the day of your loved ones on board by ordering a cabin greeting or an onboard credit. You can find more information on the Cabin Greetings here.

No, this is not possible for insurance reasons.

For the flight, please book the names of the participants in the correct order according to the identification card, nicknames are not allowed. Please check the correct spelling of all participant names indicated on the invoices/booking confirmations. Later changes must be checked on a case-by-case basis and are only possible for a fee.

If your customer has forgotten personal belongings on board, please contact the A-ROSA Service Center via email: service@a-rosa.com. It is important to send us a detailed description of the lost object, the date of travel, cruise ship and your cabin. The A-ROSA Service Center will contact you shortly.

Non-binding excursions can be reserved online in advance. Confirmation, booking and invoicing of the excursions will only be binding on board. A-ROSA merely acts as an agent for all the excursions offered; the local agencies are responsible for their organisation. Please note that some excursions only take place if there is a minimum number of participants, and the number of participants is also limited for some excursions.

We recommend booking the A-ROSA transfer on site for € 33 per person and route, subject to availability. The transfer will be charged to the cabin account.

If you have booked the "A-ROSA Basic Fare", we recommend booking the A-ROSA transfer on site, depending on the availability of transfer seats, for a surcharge of € 37 per person and route.

Transfer times Paris Airport - Ship: 13:00 / 15:00 / optional additional transfer for later arrivals

Transfer times Ship - Paris Airport: 06:00 a.m. / 09:00 a.m.

You can find an overview of the luggage regulations of all airlines here: Luggage regulations

Check-in time and access your cabin on embarkation day:

• At the earliest from 15:00 (in case of a change, information will be provided with the travel information).
• A-ROSA suite guests have the opportunity to check in at any time after 12:00

Your customers will need to be on board at least one hour prior to departure. All your clients need for their check-in is their ID and a smile. Your customers will find their cabin key card, which also functions as their personal onboard credit card, in the cabin.

Nein, der BahnCard-Rabatt ist auf die Anreise-Angebote nicht anrechenbar. Es können keine bahn.bonus-Punkte gesammelt werden. Für Buchung und Informationen zur Bahnanreise können Sie das A-ROSA Service Center unter +49 381 202 60 01 oder per E-Mail service@a-rosa.com kontaktieren.

You can book a parking space through A-ROSA. Your clients will receive a parking reservation card with their travel documents. If you do not wish to use our organised parking, we kindly ask you to look for other possibilities on your own.

The address of the parking garage is the following:
Globus Parkhaus in Passau · Messestraße 6 · 94036 Passau · Germany.
Globus Parkhaus in Engelhartszell · Nibelungenstraße 130 · 4090 Engelhartszell · Austria.

You may find detailed information in the Sail Away Brochure.

We are pleased to offer our customers the option of a pre- and/or post-stay at one of our partner hotels. More information can be found here. For cruises on the Douro, Seine and Rhône, we also offer full 3-day pre- and/or post-cruise packages. For more information on our pre- and post-cruise packages, please see our website.

For your cruise on an A-ROSA ship, we are offering the TEFRA Travel Logistics luggage service up to 4 business days before departure to the ports of Cologne and Engelhartszell (Passau) and up to 7 business days before departure to the ports of Paris and Lyon.

All further information can be found on the luggage service flyer, which you will receive with your travel documents.

If you book a flight travel package via A-ROSA at the fare Premium all inclusive, you will receive the transfer to/from the ship, provided that your arrival is on the day of embarkation and your departure is on the day of disembarkation. No transfer to the hotel or from the hotel to the boat is included in the price of a pre-booked overnight stay.

If you book a flight travel package via A-ROSA at the fare Premium all inclusive, you will receive the transfer to/from the ship, provided that your arrival is on the day of embarkation and your departure is on the day of disembarkation. No transfer to the hotel or from the hotel to the boat is included in the price of a pre-booked overnight stay.

If you book a train travel package via A-ROSA at the tarif A-ROSA Premium all inclusive, you will receive the transfer to/from the ship, provided that your arrival is on the day of embarkation and your departure is on the day of disembarkation. No transfer to the hotel or from the hotel to the boat is included in the price of a pre-booked overnight stay.

If you book a train travel package via A-ROSA at the tarif A-ROSA Premium all inclusive, you will receive the transfer to/from the ship, provided that your arrival is on the day of embarkation and your departure is on the day of disembarkation. No transfer to the hotel or from the hotel to the boat is included in the price of a pre-booked overnight stay.

Flight to Lyon:

If the flight arrival or departure is not booked via A-ROSA, the transfer from the airport to the ship and/or back is not included. The airport transfer cannot be booked in advance as an individual service by individual guests. The rebooking of an A-ROSA airport transfer is possible on the spot on board and only in individual cases, depending on the availability of transfer places and against payment (A-ROSA airport transfer from € 27 p. p. /per route). Alternatively, we recommend an individual taxi transfer in Lyon. On the day of arrival, sufficient taxis are available at the airport. Taxis can be pre-ordered at the reception on board for individual transfers from the ship to the airport on the day of departure.

Lyon Railway:

The train station transfer cannot be booked in advance as an individual service by individual guests. Guests arriving and departing individually (not with the A-ROSA TGV-Arrangement) by train to Lyon, we recommend an individual taxi transfer from the train station to the ship or back. Depending on the volume of traffic, the journey takes 5 to 20 minutes each way. Taxis can be pre-ordered at the reception on board for individual transfers from the ship to the station on the day of departure. Alternatively, depending on the availability of transfer places and payment (A-ROSA train station transfer from € 22 p. P. /per route), it is also possible to rebook an A-ROSA train station transfer on board in individual cases.

The number of available airports is limited. A-ROSA books the flight depending on availability in appropriate booking classes. A direct flight cannot be guaranteed.

The RIT ticket booked with A-ROSA is not valid for Euronight (EN) trains and ÖBB Nightjets! Furthermore, RIT tickets are not recognised in special trains, Thalys, Eurostar, AVE trains and Talgo.

The possibility of a seat reservation will be checked on request. Fees may vary in amount. Except flights with Air France (no reservation for short- and medium-haul flights)

Seat reservations can be made through the DB Travel Center or on the website of the Deutsche Bahn. The costs are not included in the booked train ticket.

Railway services are confirmed immediately, flight and hotel are always available at A-ROSA as an enquiry and will be confirmed according to availability. In this case, waiting times may occasionally occur if, for example, waiting list seats have to be checked at the airline.

The transfer service will only be available on the day of arrival and departure. On the day of embarkation, the transfer takes place from 14:00 h until 15:30 h. Our staff will be waiting for you in the courtyard in front of the parmacie Breslauer Platz/McDonalds.

Lyon Train Station: Arrival by TGV booked via A-ROSA takes place one day before embarkation. After the train arrives, please make your way to your Radisson Blu hotel (within walking distance, located directly at the railway station).

TRANSFER FROM THE HOTEL: You will receive relevant information for the transfer in your travel documents. You will be picked up from the Radisson Blu Hotel at around 13.00 h on embarkation day. Once all transfer guests have arrived, the group will walk together to the transfer vehicle at the train station; depending on the number of guests, this may be a bus, minibus or car. There may be waiting times. The transfer time for the day of departure will be announced to you on board.

Lyon Airport: On the day of embarkation, group transfers are organised at two fixed times: 15.00 h and 17.00 h. On the day of disembarkation, the transfers will take place at 6.00 h or 9.00 h to the airport. You will receive further information on the transfer from the ship to the airport directly on board.

Paris Train Station: Once you’ve arrived at the train station, an employee of our local agency or your driver will be waiting for you at the meeting point, which is located is at the far end of the platform (terminus). Please pay attention to the signs. Once all transfer guests have arrived, the group will walk together to the transfer vehicle outside the station, which may be a bus, minibus or car depending on the number of guests booked. There may be a short wait at the station.

Paris Airport: On the day of embarkation, group transfers are organized at two fixed times:

13:00 h / 15:00 h / optional additional transfer for later arrivals

On the day of disembarkation, the transfers will take place at 06:00 h or 09:00 h to the airport. You will receive further information on the transfer from the ship to the airport directly on board.

The transfer will only be available on the day of arrival and departure. On the day of embarkation, the transfer is attuned for the train ICE 91 (arrival approx. 14:30 h) and departs at 15:00 h. If you have booked the Premium All-Inclusive rate, the transfer is offered free of charge for you.

The return transfer from the ship to the train station or airport is organized by the crew on board. Our guests will receive detailed information about the transfer times the day before departure. Normally, all organized transfers take place between 08:00 and 09:00 am.

Hotel:

The hotel facilities vary. Some offer three-bed rooms or family rooms with a connecting door, but in some cases it is only possible to add an extra bed/folding bed. Prices and availability on request.

Train:

Children up to 5 years of age travel free of charge within Germany, children aged 6 to 14 years of age travel in Germany and Austria free of charge only if accompanied by their parents/grandparents (with family child RIT ticket). Children up to 5 years of age travel free of charge on international transport to France (Lyon, Paris) without entitlement to their own seat, children from 6 to 14 years of age accompanied by their parents/grandparents pay half price (with entitlement to a seat). If a child up to the age of 5 requires their own seat, they must be booked at half the price of the adults, just like children aged 6 – 14 years.

Flight:

Babies ("infant" 0-1 years old) and children ("child" usually 2-11 years old) pay a reduced fare for many airlines, but never travel free of charge. Discounts vary between airlines and must therefore be requested from A-ROSA.

Transfer:

Long-distance bus operators recommend that babies/children up to 3 years of age travel only in mandatory seats/baby carriers (e. g. Maxi-Cosi). The parents bear the responsibility for safe transportation. The bus driver has the right to refuse to take you on the bus if there are valid safety concerns. The buses used by the transfer agency do not provide child seats/baby carriers, as different seats are required depending on the size.

A-ROSA can apply for free assistance/accompanying service at the airports for disabled or elderly people who feel insecure at the airport or on connecting flights. Should this occur in connection with the transport of a walker or wheelchair by the guest, it is absolutely necessary to register the device with the airline before departure. For this purpose, A-ROSA requires information on weight and dimensions (length x width x height).

Furthermore, we would ask you to inform us about the extent of the obstruction/insecurity: can stairs be managed independently or is help needed here? Can the route between the airport building and the transfer bus be managed independently or is help needed here as well?

a) Germany

Severely disabled persons can take an accompanying person (minimum age 6 years) with them free of charge if the note ‘The need for permanent accompaniment is proven’ and the ‘B’ mark are not deleted from the severely disabled person's pass. Free transport is provided in the class in which the severely disabled person is travelling.
In this case, you only need to book the train ticket for the severely disabled person with A-ROSA.

b) in HGV traffic (TGV) to Lyon and Paris

If you are in possession of a valid German disabled person's pass, the accompanying person can only travel free of charge on the TGV if the severely disabled person is blind or in a wheelchair. A rollator is an orthopaedic aid and does not count as a wheelchair.
The need for the blind person or wheelchair user to be accompanied at all times must also be noted on the severely disabled person's pass.

In the event of a change or cancellation of train tickets, please return the unused original ticket before departure. If you book your train journey/travel departure at the catalogue price, the rail fare can only be reimbursed in accordance with the A-ROSA travel conditions if you present your unused original ticket before the start of the journey. A refund of the tickets is not possible when booking a railroad inclusive offer.

The routes permitted for transport to the destination are shown on the ticket (e. g. certain border crossing points to be used). For this reason, the border crossing to be used must be indicated in international traffic when booking.

Special case TGV to/from Lyon and Paris: there is a train connection for the train indicated on the ticket!

When choosing a train connection, please allow sufficient time between the arrival of the train and the departure time of the ship to ensure a comfortably and stress-free beginning of your holiday.

The RIT tickets are valid for all DB stations with the exception of some stations from which non-Federal Railways (NE trains) run.

You can book a parking space through A-ROSA. Your clients will receive a parking reservation card with their travel documents. If you do not wish to use our organised parking, we kindly ask you to look for other possibilities on your own.  The address of the parking garage is the following:
Globus Parkhaus · Poll-Vingster Straße 105 · 51105 Cologne · Germany.

You may find detailed information in the Sail Away Brochure.

You can book a parking space through A-ROSA. Your clients will receive a parking reservation card with their travel documents. If you do not wish to use our organised parking, we kindly ask you to look for other possibilities on your own. The address is the following:

Quai Claude Bernard · 69007 Lyon · France

You may find detailed information in the Sail Away Brochure. 

We recommend parking your car at Paris-Charles-de-Gaulle Airport at Terminal 2. You can reserve your parking space online:
www.parisaeroport.fr

Click on “Parking”, “Parking Paris-CDG”, “Réserver” and finally on “Parking Vacances”. You will then be able to fill in your data and look for the best offer.

You will receive the binding flight times/TGV train times with your travel documents. We are happy to take your flight time requests at the time of booking without obligation and check their availability (a surcharge may apply). We ask for your understanding that not all requests can always be fulfilled. A-ROSA will book the flight depending on availability in the relevant booking classes.

For the train journey to Lyon Part Dieu, the TGV9580 is available, for the train departure from Lyon Part Dieu, the TGV9583 is available (subject to change by the railway company). Please note that there may currently be limited availability due to major railway construction projects.

The Tefra baggage service can be booked via the German toll-free hotline 0800-500 2352. The charge for the luggage service varies depending on the arrival and departure arrangements. Details can be found on the luggage service flyer in your travel documents. The luggage service can conveniently be paid for on board the ship via your personal on-board account. For your departure, the luggage service can be booked directly on board the ship.

The cabin will be available on the day of departure until 9.00 h. Your guests may stay on board until their transfer leaves; individually departing guests are asked to leave the ship no later than 9.30 h.

Berths in Lyon: The A-ROSA STELLA and the A-ROSA LUNA will be docked in Lyon on embarkation and disembarkation days. Please note that there are no parking facilities at the berth. The address of the berth is: Quai Claude Bernard, F-69007 Lyon

Your journey with the TGV booked via A-ROSA takes place one day before boarding the ship. After the train arrives, please make your way independently to your Radisson Blu hotel (within walking distance, located directly at the railway station).
TRANSFER FROM HOTEL TO SHIP (A-ROSA PREMIUM ALL INCLUSIVE) Informations regarding your transfer can be found in your travel documents. You will be picked up at the Radisson Blu Hotel at around 1 pm on the day of embarkation. As soon as all transfer guests have arrived, the group will head to the transfer vehicle at the railway station; depending on the number of guests booked, this may be a bus, minibus or car. There may be some waiting times. Further details for the return transfer from the ship to the railway station can be provided directly on board.

Please note that the transfer is only included within the tariff A-ROSA Premium all inclusive.

Flights with Lufthansa and Eurowings usually depart and land from Terminal 2. The transfer staff awaits you in the arrivals area, behind the baggage hall, and accompanies you to the transfer car (smaller cars can drive up to the airport entrance, larger buses are available at the bus station behind the airport train station).

Please note that the transfer services for train arrivals and departures are only offered free of charge if you book by train via A-ROSA and in the tariff A-ROSA Premium all inclusive.

You will be met at the station Paris Gare de l' Est (TGV, ICE) or Paris Gare du Nord (Thalys) by a transfer employee or your driver on arrival of your train. The rendezvous point is at the head of the track. Please pay attention to the appropriate signs. As soon as all transfer guests have arrived, the group will go to the transfer vehicle together; depending on the number of guests booked, this can be a bus, a minibus or a car. There may be short waiting times at the station.

In TGV trains, it is mandatory for you to provide your luggage with your name and address with the appropriate tags, please take this into account.

Please note that transfer services for passengers arriving and departing by air are only offered free of charge if you book your flight via A-ROSA. The meeting point is in front of the Marks & Spencer Shop (next to Monoprix Shop and Tourist Office; waiting area with seating) in Terminal 2F on Level 1, where our staff will be waiting for you with an A-ROSA sign on embarkation day.

If you do not arrive at Terminal 2F, please use the free airport shuttles to Terminal 2F. Since the A-ROSA passengers arrive with different flights, there may be a waiting time at the buses depending on the flight arrival, as in individual cases the buses may also take guests of several aircraft with them.

Transfer times Paris Airport - A-ROSA Ship: 13:00 o'clock / 15:00 o'clock / optional additional transfer for later arrivals

Transfer times A-ROSA Ship - Paris Airport: 06:00 o'clock / 09:00 o'clock

To get to the buses, take the lifts or stairs to reach the level below. From here, follow the signs "Group Coaches" or "ProParking" outdoors, follow the red asphalted path and after approx. 50 m you will reach the bus parking lot.

The meeting point at the Cologne central station is located in front of the central station next to the pharmacy Am Hauptbahnhof. You need to take the exit Breslauer Platz. We kindly ask you to be there on time. The Globus parking service staff will be waiting for you and indicate you the way to your transfer bus, which will be waiting for you close-by. You will receive the information for the return transfer from the ship to the central station directly on board.

The transfer buses are waiting on the train station forecourt (near the police station). The Globus Park Service staff will be on hand to show you the way to the transfer bus, which will be waiting for our guests nearby. The exact time for the return transfer will be announced on board.

Despite its immense size, Paris' Charles de Gaulle Airport is well signposted and clearly arranged. The meeting point is in front of the Marks & Spencer Shop (next to Monoprix Shop and Tourist Office; waiting area with seating) in Terminal 2F on Level 1, where our staff will be waiting for you with an A-ROSA sign on embarkation day.

ARRIVAL TERMINAL 1
Terminal 1: Lufthansa, SWISS, Eurowings, Germanwings

• From the gate on foot to CDGVAL (free aerial tramway connecting Terminals 1 and 3 with Terminal 2; the train runs every 5-10 minutes)
• Take train to Terminal 2 - Arrival at the airport shuttle station

ANKUNFT TERMINAL 2
Terminal 2A - 2G: Air France, KLM, Austrian Airlines, Hop!

• Walk from the gate on foot from the respective arrival terminal to Terminal 2F
• Alternatively: Take the free shuttle bus "Navette N1" to Terminal 2F (goes every 5-10 minutes)
• When arriving at Terminal 2G, take the free shuttle bus "Navette N2" to Terminal 2F (goes every 5-10 minutes).

Berth in Engelhartszell:
Engelhartszell 1 · Nibelungenstraße · 4090 – Engelhartszell, Austria

Berth in Vienna:
The berth in Vienna is located at the “Handelskai”, close to the Reichsbrücke and the metro station "Vorgartenstraße".

Under certain conditions, it is possible for A-ROSA to support you with an advertising subsidy for your advert placement. Please contact your A-ROSA sales representative for detailed information.

If you want to combine your private holiday with getting to know A-ROSA, we would be pleased to offer you a discounted travel agent rate. You can find our current industry rates on the A-ROSA Extranet under Sales & Marketing, A-ROSA Offers. Please send your booking request to the service center (service@a-rosa.com) with your preferred cruise, departure date and passenger details. Make sure to include your industry registration (IATA card or similar) for verification.

You have the possibility to transfer the existing agency number to the new owner. We kindly ask you to fill in the agency questionnaire with the new data and send it to us via email or contact us at: international.sales@a-rosa.com

Yes, we would be happy to organise a ship visit with you. Please write us an email (international.sales@a-rosa.com) with your preferred port and date / period, as well as the approximate number of participants. We will then organise all of the detail in agreement with you and the crew onboard.

Depending on the number of participants and your ideas, the programme can vary a little. However, the programme is usually as follows:

• Welcome by the Hotel Manager
• Sparkling Wine / Orange Juice and Canapés
• Tour of the Ship (approx. 1 hour)
• Get-Together to ask questions and receive further information 
• If you wish, you may give a presentation onboard

A-ROSA charges a fee of € 5.00 net per person. 

You can order catalogues and all advertising materials directly from INFOX. If the desired advertising materials are not listed, you are welcome to contact the agency support team by calling +49 381 440 40 229.

Unter dem Menüpunkt „Verkauf & Vermarktung“ finden Sie unter anderem Mailing- und Anzeigenvorlagen, welche Sie gerne nutzen können. Sollten Sie eine individuelle Vorlage benötigen, können Sie sich gerne per E-Mail an marketing@a-rosa.com, an unsere Marketing-Abteilung wenden. Bitte beachten Sie, dass wir für eine individuelle Gestaltung Gebühren erheben müssen.

Of course we can support you within the scope of our possibilities. In order to be able to process your enquiry, we would like to ask you to briefly introduce your event to us. You are welcome to send your enquiry by e-mail to international.sales@a-rosa.com.

Yes, please always send your internally created documents (e.g. advertisements, newsletter, catalogue pages, flyers, mailings) with which you advertise A-ROSA to marketing@a-rosa.com. We will then review your documents so that you are on the safe side.

For any requests regarding promotional giveaways please contact: international.sales@a-rosa.com

A-ROSA offers a poster and mobile with images that show the USPs of A-ROSA and our destinations. The decoration material is available on request only. Please contact marketing@a-rosa.com.

You can use all pictures, maps and deck plans that are available in the download area to promote A-ROSA.

Should you require the pictures in a higher resolution, please contact: marketing@a-rosa.com.

Please never use the logo without the tagline “Cruising differently“. You can find the logo in our download area. Furthermore, we kindly ask you to write the brand name A-ROSA and all ship names always in capital letters, e.g. A-ROSA DONNA.

Wir haben für Ihre Anzeigen entsprechende Anzeigenvorlagen im Extranet hinterlegt (Menüpunkt Verkauf und Vermarktung | Mailing- und Anzeigenvorlagen). Bitte nutzen Sie diese für Ihre Anzeigenerstellung.
Sollten die vorliegenden Vorlagen nicht passgerecht sein, kontaktieren Sie uns bitte unter marketing@a-rosa.com.

Sollten Ihnen die Vorlagen im Extranet nicht angezeigt werden, stellen Sie bitte sicher, dass Sie sich mit Ihren Anmeldedaten eingeloggt haben.

We would be pleased to send you a draft of a flyer or create an individual flyer for you. Please contact us (marketing@a-rosa.com).

Please do not edit any film or video material of A-ROSA.

Yes, you can use our pictures and films for advertising purposes and may also embed them on your website.

In general, travel agencies and tour operators that have a fixed agency contract with A-ROSA are able to get promotional material such as catalogues, brochures and posters free of charge. For any requests please contact: international.sales@a-rosa.com.

• Catalogues
• Brochures
• Poster
• Mobile

Please contact: marketing@a-rosa.com to get further information.

Please email marketing@a-rosa.com to receive texts about the A-ROSA product, which you can then use in your brochures, on the website or for other materials.

Vorlagen für Ihre Anzeigengestaltung finden Sie im A-ROSA Extranet unter dem Menüpunkt Verkauf & Vermarktung | Mailing- und Anzeigenvorlagen.

Bitte beachten Sie, dass die hinterlegten InDesign-Dateien nur mit einem entsprechenden Grafikprogramm geöffnet und bearbeitet werden können. Dieses besitzen die Verlage und Zeitungen, bei denen Sie Ihre Anzeigen platzieren möchten. Bitte leiten Sie die Vorlagen weiter und lassen Sie dort entsprechende Änderungen vornehmen, wenn Sie kein Grafikprogramm besitzen. Schicken Sie das fertige Dokument zur Freigabe an: marketing@a-rosa.com. Sollten Ihnen die Vorlagen im Extranet nicht angezeigt werden, stellen Sie bitte sicher, dass Sie sich mit Ihren Anmeldedaten eingeloggt haben.

Please simply log on to the A-ROSA Extranet.
Then, click on “Downloads”. There you will find a wide selection of pictures, maps, logos and much more.
 

You may download the logo in the A-ROSA Extranet. Please never use the logo without the tagline ‘Cruising differently‘.

A-ROSA regularly sends out a weekly newsletter with the current 'Deal of the Week' offer. If you wish to receive this newsletter, please write an email to international.sales@a-rosa.com. 

You can find our image film here: A-ROSA World | A-ROSA Film

View our current offers and flyers here. For customised flyers, please email marketing@a-rosa.com

Please write us an email to marketing@a-rosa.com to order promotional material.