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The European Parliament and the Council adopted new rules on package travel in November 2015, on the basis of the Commission's proposal of 2013, reflecting these developments in the travel market. The new rules will be applicable in all EU countries from 1 July 2018.
These rules protect package holidays organised by tour operators and give protection to consumers and travellers who book combined travel packages such as river cruise and hotel or flight.
We will give you a short overview about the new Package Travel Directive in the following:
Package Travel Directive
Download Form for informing the traveller in the case of a package pursuant to Section 657a of the German Civil Code.
1. PRE-CONTRACTUAL: All our partners shall issue the attached form together with a detailed travel plan provided by A-ROSA to all customers before concluding the travel contract in order to inform about the new EU rights and responsibilities. The information obligation include all essential services of a journey.
2. DUTY OF ASSISTANCE: The tour operator shall assist the traveller when latter experiences difficulties. This includes to forward any complaints or claims immediately to the A-ROSA Flussschiff GmbH. For further information please see our terms and conditions.
3. ADDITIONAL SERVICE: Travellers will receive an emergency telephone number or details of a contact point through which they can contact the tour operator or the travel agency.
4. QUICK SEARCH:
Where can I find the Package Travel Directive Form?
How do I receive the A-ROSA travel plan?
You will find detailed information about the new EU rights applicable to package holidays for tour operators and customers within the Package Travel Directive Form on the right.
Please be sure to inform yourself about the new EU rules.